Terms & Conditions

01 — About CLEARED.

CLEARED. provides flexible, outsourced business support for small and growing businesses.

Our support is designed to help businesses manage the essential day-to-day workload that keeps them moving, while giving business owners more time, headspace and capacity to focus on their customers, priorities and growth.

CLEARED. provides support across areas including business administration, customer and supplier support, finance administration, business organisation and systems, together with practical marketing support where appropriate.

The information on this website provides an overview of the support CLEARED. offers. The exact scope of work provided to an individual client will be agreed separately.

02 — Our services

CLEARED. provides outsourced business support rather than regulated or specialist professional advice.

Our services may include administrative support, customer and supplier communication, finance administration, business organisation, systems support, coordination and other agreed business-support activities.

CLEARED. does not provide accountancy or tax advice, legal advice, HR advice, specialist graphic design, web development, PR services, paid advertising management or high-level business consultancy.

Where specialist expertise is required, CLEARED. may support the administrative or coordination aspects of that work, while specialist advice or delivery remains the responsibility of the appropriately qualified professional.

03 — Packages and pricing

CLEARED. currently offers flexible ad-hoc and ongoing support options.

Current published pricing is:

FLEX — £35 per hour
Ad-hoc support when you need it.

SUPPORT — £325 per month
10 hours of support per month.

SUPPORT+ — £625 per month
20 hours of support per month.

OFFICE — £925 per month
30 hours of support per month.

The retained packages are designed to provide increasing levels of ongoing support rather than simply operating as blocks of administrative hours. CLEARED.'s service is built around understanding the client's business, taking ownership of agreed workload and communicating proactively.

Prices displayed on the website may be updated from time to time. The price, package and terms applicable to an individual client will be those agreed with the client when services are confirmed.

Any work outside an agreed package or scope will be discussed with the client before additional charges are incurred.

04 — Starting work with CLEARED.

Submitting an enquiry through this website does not in itself create a client relationship or oblige either party to proceed.

Before ongoing services begin, we will agree the nature and scope of the support required and any relevant commercial arrangements.

Where appropriate, these will be set out in a proposal, service agreement, statement of work or other written confirmation.

CLEARED. takes the time to understand how each client's business works, including its priorities, systems and ways of working, so that agreed work can be supported effectively.

05 — Working together

CLEARED.'s approach is based on ownership, clear communication and practical support.

Once agreed work has been handed over, our aim is to keep it moving, follow matters through and provide meaningful updates without requiring the client to continually chase or manage the support.

Our communication approach is simple:

Keep clients informed without making them manage us.

Clients remain responsible for providing the information, access, approvals and instructions reasonably required for CLEARED. to perform the agreed services.

Where work depends on information, approval or action from the client or another third party, timescales may be affected until that dependency has been resolved.

06 — Information on this website

We take reasonable care to ensure that the information published on our website is clear and accurate.

However, website content is provided for general information only and should not be relied upon as professional, legal, financial, tax, HR or other specialist advice.

We may update, change or remove website content, services, package descriptions or pricing from time to time.

Where you are already a client, changes to the website will not override specific contractual terms already agreed between you and CLEARED. unless otherwise agreed.

07 — Intellectual property

Unless otherwise stated, the content and materials on this website — including CLEARED. branding, written content, graphics, design elements and original materials — belong to CLEARED. Business Support or are used with appropriate permission.

The CLEARED. logo and brand marks are fixed pieces of brand artwork and form part of CLEARED.'s visual identity.

You may view and use this website for legitimate personal or business-information purposes.

You must not copy, reproduce, modify, distribute, republish or commercially exploit our website content or branding without prior written permission, except where permitted by law.

08 — Third-party websites

Our website may contain links to websites, platforms or services operated by third parties.

These links may be provided for convenience or additional information. CLEARED. does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Following a third-party link is at your own discretion.

09 — Privacy and cookies

Your privacy is important to us.

Our Privacy Policy explains how CLEARED. collects, uses and protects personal information.

Our Cookie Policy explains how cookies and similar technologies are used on this website and how you can manage your preferences.

Where CLEARED. processes personal information on behalf of a client, separate data-protection obligations may apply as part of our contractual relationship with that client.

The ICO requires a written contract containing specified provisions whenever a controller appoints a processor to process personal data on its behalf. ICO

10 — Website availability and security

We take reasonable steps to keep our website available, accurate and secure.

However, we cannot guarantee that the website will always be available without interruption, delay or technical error.

You must not knowingly misuse the website, attempt to gain unauthorised access to it, introduce malicious software or interfere with its operation or security.

11 — Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

To the extent permitted by law, CLEARED. will not be responsible for loss arising solely from reliance on general information published on this website or from the unavailability or interruption of the website.

Specific liability provisions relating to services provided to clients will be governed by the agreement applicable to those services.

12 — Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business or legal requirements.

The latest version will be published on this website together with the date it was last updated.

If you are an existing client, changes to these website Terms & Conditions do not automatically replace the terms of an existing service agreement.

13 — Governing law

These Terms & Conditions and any dispute relating to your use of this website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights that cannot lawfully be excluded.

14 — Contact us

If you have any questions about these Terms & Conditions, please contact:

CLEARED. Business Support
Charlotte Southward
Email: hello@clearedsupport.co.uk
Telephone: 01271 444343
United Kingdom